At Krazy Wave, we are devoted to providing you with an outstanding shopping experience. In line with this commitment, we have crafted a transparent and customer-friendly return and refund policy, outlined below:
Return and Exchange Period – 2 Days
You have a generous 2-day period from the date of delivery to initiate a return or exchange. This timeframe allows you ample opportunity to assess whether the product meets your expectations and requirements.
Free Return, Free Shipping, and Exchange Option
At Krazy Wave, we want you to shop with confidence. Therefore, we offer hassle-free returns with complimentary return shipping. If you are not entirely satisfied with your purchase, you can return it to us at no additional cost. Additionally, we provide an option for product exchanges to ensure you find the perfect item.
Return Eligibility
For your return or exchange to be eligible, the following conditions must be met:
Items must be returned or exchanged in new, unused condition and in their original packaging, with all tags intact.
The product should not have been used, altered, or damaged by the customer.
Returns or exchanges must include all original accessories and documentation.
Return and Exchange Process
Here’s how our return and exchange process works:
To initiate a return or exchange, please contact us via email at hi@krazywave.com within the 2-day return period. Be sure to include your order number and the reason for your return or exchange in your email.
We accept returns for damaged, defective, or missing products, as well as exchanges for different sizes or colors.
For the return or exchange process, we require a 360-degree unboxing video without any cuts or edits.
Refund Process
Once we receive your return or exchange request, we will provide you with return authorization and detailed instructions on how to return or exchange the item.
After receiving and inspecting the returned item, we will process your refund within 7 business days.
Refunds will be issued to the original payment method used for the purchase.
In case of Exchange, new order will be delivered to your address after the old one is picked up.
Customer Responsibility
It is the customer’s responsibility to ensure that the returned items are securely packaged to prevent damage during transit.
Cancellation Policy
If you need to cancel an order, we kindly request that you do so before the shipment of your order. To initiate the cancellation process, please log into your account and select the “cancel order” option corresponding to the order number you wish to cancel.
Questions and Assistance
Should you have any questions or require assistance with your return or exchange, please do not hesitate to reach out to us at hi@krazywave.com. Our dedicated customer support team is here to assist you.
We deeply appreciate your patronage and thank you for choosing Krazy Wave for your shopping needs. Your satisfaction is our top priority, and we are committed to ensuring your shopping experience is nothing short of exceptional.
